Oncology Quality Lead

Summary

Join Q-Centrix, the largest exclusive provider of clinical data management solutions, as a Clinical Data Lead! Under the direction of a Manager or Senior Manager, you will be an integral part of the account team, serving as the subject matter expert and ensuring partner satisfaction. Your responsibilities include managing quality tasks, mentoring new hires, and collaborating with the Clinical Services Lead. This role requires an Oncology Data Specialist (ODS) Certification and 1+ years of direct data abstraction experience in the Oncology Registry. Q-Centrix offers a fully remote work environment with flexible scheduling, a robust benefits package, and paid professional development hours. We are committed to diversity, equity, inclusion, and belonging, and offer a supportive and collaborative work environment.

Requirements

• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and strong desire to learn new systems and technology
• Thrives working independently and takes ownership of projects
• Consistently and clearly communicates, adjusting style and tone as needed to collaborate with hospital partners, peers, abstractors and others
• Demonstrates strong self-organizational and time management skills to manage multiple accounts, adjusting as needed to shifting timelines and priorities
• Adapts to changes in project timelines, requirements, and assignments
• Maintains high responsibility in keeping PHI secure and confidential
• Must be the proud recipient of an Oncology Data Specialist (ODS) Certification
• 1+ years direct data abstraction experience in the Oncology Registry
• Exposure to multiple patient medical record systems (EMRs) and clinical databases

Responsibilities

• Conduct orientation to medical records for new abstraction team members
• Manage the greenlighting process and completion of ongoing IRR, identifying any performance concerns in collaboration with the Clinical Services Lead and escalating concerns to Senior Manager/Manager
• Effectively manage the fallout review/exception/occurrence reporting and Second Look process, ensuring accurate reporting, and partnering with the Clinical Services Lead to ensure partner notification and review
• Provide follow-up/feedback/education to the project team on quality issues or trends identified during greenlighting, ongoing IRR, second looks, pre-submission cleaning, review of project quality trends, etc
• Collaborate with Clinical Services Lead and Senior Manager/Manager to identify quality trends in the data with respect to internal team performance, and also identify hospital quality trends to share with partners
• Mentor, train, and provide guidance to new hires during the onboarding process at assigned facilities
• Maintain and share abstraction team support documents, including Measure Detail and Documentation Clarification Forms, regularly updating with new measures and/or partner EMR changes
• Complete the 1st pass of pre-submission clean-up, update cases when missing documentation is provided
• Subject matter expert in assigned registry or measure. Provide expert abstraction support – 15% - 20% abstraction
• Other quality tasks, as assigned
• Attend new partner orientation in order to orient new team members as added to the project
• Work closely with the Clinical Services Lead, as needed, for case-specific questions
• Other partner tasks, as delegated by the Clinical Services Lead or the Senior Manager/Manager

Preferred Qualifications

• 1+ years providing coaching and guidance to teams
• RN, LPN, RT, RVT, or RCIS credentials
• Intermediate proficiency with MS Office (Microsoft Excel)

Benefits

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Paid professional development hours and other supportive resources