Remote Onsite Equipment Mapping Specialist

Summary

Join our team as an Onsite Equipment Mapping Specialist to visit and onboard clients across the United States, ensuring proper asset/equipment field documentation, outstanding customer satisfaction, and on-time project completion.

Requirements

• 0-1 years of experience in field service or similar customer facing role
• Experience with managing and preserving technical equipment
• Critical thinking and problem-solving skills to adapt process to reach best solution
• Comfortable in mechanical & outdoor environments (kitchens, roof tops)
• Team player able to collaborate with all departments and levels within organization
• Excellent time-management skills
• 75% travel
• Ability to work remotely and be self-managed and motivated
• Ability to work an on-call rotation for customer support
• Ability to climb, lift and move through a variety of indoor and outdoor spaces
• Superior interpersonal and communication skills
• Experience using mobile tools and applications

Responsibilities

• Perform on-site and virtual customer field documentation of equipment and assets
• Track, document and manage the progression of work
• Perform on-site customer training
• Complete software validation and data entry of documented assets
• Consult with client regarding solutions and implement selected solutions
• Operate a vehicle in a safe manner
• Use Customer Resource Management (CRM) software
• Work closely with other team members
• Build relationships and trust with customers
• Assist with other project areas as needed

Preferred Qualifications

• Technical degree or certification (preferred but not required)
• Familiarity with mechanical, electrical, and plumbing equipment (preferred but not required)

Benefits

• Skip the commute! We are a flexible, remote-first team with an office in Charlotte, North Carolina
• We provide employees with work equipment as well as a monthly internet stipend
• Generous health coverage including medical, dental, vision, and short- and long-term disability coverage
• Flexible vacation - we have an unlimited PTO policy with no accruals, so no need to worry about 'use it or lose it'!
• 401k Matching - FacilityONE provides a 4% match on 401(k) contributions to help our employees invest in their futures
• Annual Wellness Benefits, which can be used towards gym memberships, fitness classes or apps, workout equipment, etc
• Furternity