Onsite Installer

Summary

Join Shift4, a leader in commerce-enabling technology, as an Onsite Services Installer. You will be responsible for installing, configuring, and training clients on Point-of-Sale systems and peripherals. This role requires coordination with merchants and the Installation Coordinator to ensure all requirements are met. You will also be responsible for troubleshooting network issues, repairing cabling, and providing post-installation documentation. This position requires flexibility in working hours, including on-call, early mornings, late nights, and weekends. You will need to be able to travel on short notice and have reliable transportation.

Requirements

• Good driving record
• Willingness to travel on short notice
• Able to work well with hand tools
• Able to lift and carry up to 50 pounds
• Experience running in wall and exposed cabling
• Technician background dealing with network/computer troubleshooting or installation
• High school diploma or equivalent
• Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
• Friendly, enthusiastic and outgoing demeanor
• Ability to learn and retain new information and concepts quickly
• Ability to follow directions and strong follow up
• Proven good judgment and proactive decision-making skills
• Ability to adapt to change

Responsibilities

• Installation, Configuration, and Training on any one of our several different software packages
• Site Surveys/ Network Troubleshooting
• Repair/replacement of network cabling
• Hardware/Software Troubleshooting
• Able to test hardware, software, and credit card processing with no or minimal remote support
• Post-installation, provide documentation and photos of work performed at each location
• Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required
• Practice safe driving habits
• Must have reliable transportation
• Ability to communicate effectively on the phone, emails, and work orders
• Tracking of expenses and submitting monthly expense reports
• Provide installation and feedback on new software/hardware while in beta testing
• Inventory management of equipment and requisition
• Participate in recurring training of Shift4 product suite
• Appointments that take place outside of your local area may require you to be away for several weeks at a time