CoinGecko is hiring a
Operations Associate

Summary

The job is a Customer Support and Curation role at CoinGecko, a global cryptocurrency data platform. The employee will perform duties such as customer support, curation, due diligence, relationship management, reporting, process improvements, community presence, documentation, and more. They are expected to have a proven track record in finance or customer support roles, preferably in the fintech industry or start-up environment, with a Bachelor’s degree in any relevant field.

Requirements

• Proven Track Record: You have 2-5 years of experience in finance, accounting, consulting, or customer support roles, preferably in the fintech industry or start-up environment
• Education: You have a Bachelor’s degree in any relevant field with an interest in Operations
• Operations Skills: You have solid knowledge of multiple areas of the Operations function - Customer Support, Listing, Sourcing, Due Diligence, Trend Analysis, Relationship Management, Presentation, etc
• Crypto Knowledge: You have solid knowledge of Bitcoin, Ethereum, DeFi, NFT and most things related to cryptocurrency and blockchain. You have used Dapps, exchanges, and other web3 related products
• CRM and Blockchain Analytics Tools: You have a solid knowledge of using CRM and automation tools (e.g. Zendesk), and an excellent command of research tools such as Blockchain Explorers, DEX data aggregators, web analytics, etc
• Product Knowledge: You have a solid understanding of most, if not all of CoinGecko’s products/services

Responsibilities

• Customer Support: Provide excellent and personalized experience to customer queries within the specified SLA’s, while maintaining positive customer relations
• Curation: Stay informed of the latest trends and news in the cryptocurrency industry to curate listing opportunities
• Due Diligence and Market Research: Perform detailed due diligence and trend analysis to dynamically adjust listing criteria as the market changes when assessing potential token listings
• Relationship Management: Nurture the relationship with existing customers, project teams, exchanges, and partners
• Reporting: Keep track, analyze and report on performance metrics to identify opportunities for improvement and optimization
• Process Improvements: Propose improvements to existing processes and policies to enhance productivity and ensure they provide the best possible user experience and to streamline operations
• Community Presence: Participate and be involved in the cryptocurrency communities by maintaining positive relationships with key stakeholders in the space
• Documentation: Maintain operations guidelines, standards, and templates
• Team Player: Work closely with cross-functional teams to ensure the smooth execution of projects and to achieve department and business objectives
• Coaching: Able to mentor peers, interns, freelancers and contractors for the work within your team

Benefits

• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person
• Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done
• Comprehensive Insurance Coverage: We provide life, medical, and critical illness insurance
• Virtual Share Options: You'll be entitled to virtual options, with terms and conditions
• Bonus: You’ll be entitled to a bonus, with terms and conditions
• Parking Allowance: You will be given a monthly fixed allowance of RM 150 or SGD 100 to ease the cost of traveling
• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals
• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development
• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost
• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!