Flexport is hiring a
Operations Associate

Summary

Join Flexport, a leading global logistics company, as an Operations Associate (Squad Ops) to help customers improve their supply chains. The role involves executing end-to-end movement of global shipments, ensuring quality and on-time performance, and collaborating with internal and external partners.

Requirements

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

Responsibilities

• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• You will follow standard operating procedures (SOP)
• You will solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

Benefits

Commitment to Equal Opportunity