Operations Associate

Summary

Join Sword Health, a leading digital healthcare company, as an Operations Associate and play a key role in improving our Thrive program. You will conduct data analysis to identify areas for improvement, build performance dashboards, design and implement new processes, and own key member engagement KPIs. This position requires a background in a quantitative field, 2+ years of relevant experience, and strong analytical and communication skills. Sword Health offers a flexible work environment, competitive salary, career development opportunities, and a range of benefits including health insurance, meal allowance, equity shares, and unlimited vacation.

Requirements

• A background in a highly quantitative field, such as engineering, data analytics, mathematics or economics
• 2+ years of experience in data analytics, consulting, banking or a fast-growing startup
• Extensive experience on Looker, SQL and Google Sheets and, ideally, in programming
• Demonstrated ability to independently lead complex projects with cross-functional teams, delivering measurable impact
• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift
• Sound critical-thinking, sharp analytical ability and clear communication skills
• A proactive, self-start attitude that allows you to drive change independently

Responsibilities

• Conduct in-depth data analysis to identify opportunities for program improvement, leveraging your strong analytical and problem-solving skills
• Build detailed dashboards with high data integrity to monitor business performance on a daily basis
• Design and implement new processes and training standards to elevate program quality and consistency
• Own our main member engagement KPIs and strive to achieve our ambitious goals with grit and perseverance
• Shape our strategy to take our program’s effectiveness to the next level
• Collaborate with cross-functional teams, including Product, Data Science, and Customer Success, to align operations strategies with organizational goals

Preferred Qualifications

Extensive experience on Looker, SQL and Google Sheets and, ideally, in programming

Benefits

• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry
• A flexible environment where you organize your work dynamic: flexible working hours, remote work policy and unlimited vacations
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform