Reservation Operations Associate

Summary

Join Headout's Reservation Operations team and ensure a perfect balance between inventory and experience delivery for customers. This remote-first role, open to candidates across India, focuses on timely reservation handling, bridging supply partners and guests, and improving booking fulfillment processes. You will need to be detail-oriented, possess exceptional communication skills, and be organized and process-driven. The ideal candidate is creative in handling escalations and thinks long-term when solving problems. Headout offers a unique opportunity to impact a fast-growing, profitable company in the travel industry.

Requirements

• Pay close attention to detail; spot and solve even the smallest problems
• Possess exceptional written and verbal communication skills in English
• Be organized and process-driven, with a desire to improve sub-optimal processes
• Think long-term while solving problems, rather than focusing on immediate fixes

Responsibilities

• Handle reservations in a timely manner to provide a seamless experience for all Headout guests
• Act as a bridge between supply partners and guests by communicating effectively
• Take initiative to create processes that make our booking fulfillment methods more progressive
• Be creative when handling escalations from our guests or supply partners

Preferred Qualifications

• Be passionate about all things travel
• Have experience assisting customers globally