Wheel is hiring a
Operations Associate

Summary

The Operations Associate will work closely with a cross-functional team to optimize clinician scheduling and support at Wheel, a company that offers virtual care solutions. The role involves managing client coverage, building and improving process documentation, providing bandwidth to the client operations team, and supporting supply and demand balance for nationwide operations.

Requirements

• 0-2 years of experience in a fast-paced environment
• Analytical, enjoys using data to tell a story and drive decision making; has experience with Excel, BI tools, and SQL
• Strong interpersonal skills and the ability to professionally and effectively communicate across the organization and with clinicians in both verbal and written format
• Experience building processes, automating tasks, and making things more efficient
• Team player that enjoys working cross functionally
• Highly motivated and adaptable self-starter who is comfortable working in a startup where things move rapidly

Responsibilities

• Help own daily and weekly execution of clinician touchpoints & communication
• Track and manage Wheel’s client coverage to help execute the appropriate playbooks and drive marketplace performance and success
• Build, maintain, and improve process documentation around executing daily and weekly coverage efforts including incentives and clinician engagement
• Provide bandwidth to our client operations team and help with client-based reporting and data entry
• Support supply and demand balance for Wheel’s nationwide operations through process improvements, alerting tools, and analysis of marketplace performance

Preferred Qualifications

Bachelor’s degree preferred

Benefits

Wheel is proud to be an EEOC