Operations Associate, Credentialing

Summary

Join Grow Therapy's Credentialing Operations team as an Operations Associate and serve as the primary point of contact for new payor launches, particularly complex government and Medicaid contracts. Translate payor requirements into operational workflows, identify operational risks in credentialing agreements, and collaborate with legal to find compromises. Act as a liaison between Payor Partnerships and CredOps, ensuring alignment on processes and timelines. Support additional operational tasks, including building rosters and workflows. The ideal candidate possesses 2-4 years of program or project management experience with a focus on payor operations, strong knowledge of Medicaid and government payor requirements, and excellent stakeholder management skills. Grow Therapy offers a competitive salary, comprehensive health insurance, flexible working hours, flexible time off, and various wellness benefits.

Requirements

• 2-4 years of experience in program or project management with a focus on payor operations
• Strong working knowledge of Medicaid and government payor requirements (across multiple states preferred)
• Experience with both delegated and non-delegated payor workflows
• Excellent stakeholder management and communication skills. You know how to get buy-in and set realistic expectations / deadlines
• Strong critical thinking and operational judgment; you see the issue, the downstream impacts, and the solution

Responsibilities

• Serve as the first point of contact on CredOps for new payor launches, including complex government and Medicaid contracts
• Translate payor requirements into operational requirements and workflows, including developing and implementing creative solutions
• Review delegated credentialing agreements to identify operational risks, gaps, or requirements and work with legal on where we can find a compromise when needed
• Act as a trusted liaison between Payor Partnerships and CredOps, ensuring both sides are aligned on process, priorities, and timelines
• Support additional operational workstreams in credentialing and enrollment, including building rosters, workflows, and processes as necessary

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities