Operations Associate

Summary

Join Grow Therapy as an Operations Associate and play an essential role in supporting the credentialing team's technological infrastructure. You will build and maintain systems for submitting insurance applications, research and plan processes, implement protocols, and build metrics to track success. This role requires strong communication, attention to detail, and collaboration with various teams. You will build automated workflows, conduct complex analyses to support decision-making, and monitor key metrics. The ideal candidate is a problem-solver, mission-driven, agile, a team player, and proficient in Excel and SQL. Grow Therapy offers competitive salaries and a comprehensive benefits package.

Requirements

• Problem Solver. You’re able to identify business challenges based on metrics and analyses, and you’re ready to recommend solutions to improve business processes
• Mission-Driven. You’re here to change the world, and you’re always connecting your work back to the importance of the Grow Therapy mission
• Agile. You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge
• Team Player. You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement
• Excel Guru. You know your way around spreadsheets, and you’re able to write complex formulas and pivot tables
• Intermediate to advanced command of SQL

Responsibilities

• Build and maintain automated workflows to keep our processes running smoothly. You may do this yourself or you may work with our Engineering team to help them develop and implement high-value features for our platform. This work will directly impact our ability to expand access to care nationally!
• Design and execute complex analyses to support decision making within Insurance Operations and across departments at Grow
• Own and monitor metrics that track the health of our Insurance Operations. You’ll be responsible for identifying problems that may arise in our processes then working towards a solution
• Collaborate closely with our Growth, Customer Support, and Technology teams to ensure stellar operational performance and service while we scale

Preferred Qualifications

Previous experience with HubSpot, Zapier, Java Script, Python and/or other automation tools is a bonus, but we prioritize capability over experience and are excited to invest in your professional growth

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities