Operations Consultant

Summary

Join Harbor's Business Process & Optimization (BP+O) team as a Senior Operations Consultant. You will provide operational support from sales through client implementation, bridging the gap between sales, delivery, and client optimization. Manage complex operational tasks, improve efficiencies, and guide clients through transformations. This fully remote US-based role involves little to no travel. Responsibilities include client onboarding, operational assessments, designing deliverables, facilitating handovers, guiding clients through changes, creating templates, developing sales documents, coordinating with internal teams, implementing education plans, managing projects, and conducting reviews. The role requires 5+ years of experience in a relevant field, a bachelor's degree, and advanced computer skills. Desirable qualifications include an MBA, PMP, or Six Sigma certification.

Requirements

• 5+ years in operations consulting, professional services, project management, or a similar role, with a proven track record in process optimization and client engagement
• A bachelor’s degree in business administration, Operations Management, or a related field
• Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint

Responsibilities

• Assist with clients onboarding by clarifying operational requirements, supporting solution scoping, and ensuring alignment with client needs
• Conduct assessments of existing client operations to identify areas for improvement and transformation and analyze risks and feasibility for proposed solutions
• Design and develop client-facing deliverables such as implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation
• Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations
• Guide and manage clients through operational changes, define strategies for process improvements, and develop SOPs to ensure consistency, performance, and quality control
• Create and customize templates for repeatable deliverables (e.g., project plans, workflow diagrams, SOPs) tailored to each client’s unique environment
• Develop, review, and refine sales documents such as proposals, presentations, and other client-facing content to ensure alignment with business needs and operational goals
• Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts; lead status meetings and proactively share updates
• Create and implement education plans for internal teams on new processes to ensure awareness, adoption, and efficient delivery
• Assist with ongoing project management efforts related to new client implementations, internal initiatives, and ad-hoc client support
• Conduct regular reviews to assess the effectiveness of implemented solutions and drive continuous improvement

Preferred Qualifications

• Analytical & Technical Expertise: Skilled in data analysis, process mapping, operational decision-making, and process improvements. Strong attention to detail to ensure high-quality deliverables and consistency in client-facing and internal documentation
• Subject Matter Expertise & Communication: Proven ability to communicate operational strategies, and serve as a subject matter expert, particularly in procurement processes through both written and verbal communication at an executive level
• Continuous Improvement & Proactivity: Focused on driving continuous improvements, proposing new processes, and staying current on trends
• Strong Organizational & Critical Thinking Skills: Highly organized, able to manage competing priorities effectively while proactively anticipating challenges and providing creative solutions
• Self-Motivated & Independent: Able to take initiative with minimal direction and drive projects forward with strong written and verbal communication skills
• Adaptability & Learning Agility: Ability to quickly adapt to changing client needs, industry trends, and internal processes, with a continuous learning mindset
• MBA, PMP, Six Sigma, and / or similar certifications are desirable

Benefits

This is a fully remote role that can sit anywhere across the US with little to no travel involved