Operations Consultant

Summary

Join Qualia and become a Title Operations Consultant, playing a key role in establishing Qualia’s Settlement Consulting Service. This service will provide clients nationwide with expertise, support, and software for launching new title and closing operations, including compliance, recruiting, operations reviews, licensing, new market launches, and software implementation. The ideal candidate possesses extensive experience in launching national Title and Escrow operations, deep industry knowledge, and a passion for innovation. You will conduct operational audits, establish a repeatable framework for client success, deliver top-tier consulting, monitor client processes, and leverage best practices to ensure consistent execution. This position requires significant experience in Title and Escrow operations and offers remote work possibilities for qualified candidates.

Requirements

• 7+ years of experience in Title and Escrow operations
• 5+ years of experience launching and overseeing Title and Escrow operations operating in at multiple states or geographic regions within the united states
• Extensive knowledge of title and escrow in multiple states to expertly manage operations across different regions
• Experience customizing, executing, and monitoring effective new process workflow rollouts within a centralized organization
• Extensive experience in planning and overseeing implementation of closing workflows and software implementations
• Attention to detail with an unwavering high-standard for quality
• Excellent verbal and written communication skills
• Ability to work on multiple projects simultaneously while operating at a high level
• Comfort with and ability to thrive in a fast-paced, rapidly changing environment
• Strong and structured communication style, both verbal and written
• Bachelor's degree

Responsibilities

• Conducting operational audits of lenders, brokerages, and other real estate companies across the county to help them determine best fit for their organizational needs
• Establish a repeatable framework that empowers our clients to effectively launch new title and escrow businesses on Qualia, enabling Qualia’s continued growth
• Deliver best-in-class consulting service
• Monitor customers internal processes and procedures to ensure best practices are maintained, and identify areas of organizational risk and non-compliance
• Leverage playbooks, scripts, coaching, and performance management to ensure consistent, repeatable execution

Benefits

• Comprehensive health plans
• A 401k program
• Commuter benefits
• Parental leave
• A flexible time off policy