Operations Lead

Summary

Join Reliance Family Clinics as an Operations Lead in Abuja, where you'll oversee facility and staff administration, patient communications, event management, and vendor management. You'll be responsible for maintaining the clinic's facilities and equipment, managing staff scheduling and training, coordinating patient communications and scheduling, planning and executing clinic projects, ensuring accurate documentation and record keeping, and managing logistics and finances. This role requires a tertiary education, at least 2 years of experience in operations management, and strong leadership, communication, and analytical skills.

Requirements

• Tertiary education in a reputable institution
• Minimum of 2 years of experience in operations management in a service industry
• Excellent people and leadership skills
• Excellent data literacy, numeracy and analytical skills
• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites
• Strong communication – written and oral
• Comfortable working in and across teams

Responsibilities

• Supervise the maintenance of all facilities, equipment and assets of the clinic
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications
• Plan and execute all clinic projects such as corporate and community health talks and outreaches
• Ensure accurate documentations and safe record keeping of expenses, revenues, patient data and other critical information
• Train admin staff members and new employees on the use clinical software and integration with their processes
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations
• Manage logistics of patients and products, and related resources
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices)
• Ensure the effective use of Tech in Admin processes and promote improvement of processes across the line
• Serve as the final backup in periods the Admin desk is unstaffed

Preferred Qualifications

Experience in healthcare administration and operations is preferred

Benefits

• Remote-First Environment
• Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance
• Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave
• Take the time you need when you need it—no limits, no questions
• Meaningful Impact
• Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture
• Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities
• Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance
• We provide an allowance to support your ongoing professional growth and skill enhancement