Operations Program Manager, Maintenance & RMAs

Summary

Join CoreWeave, a leading AI hyperscaler, as an Operations Program Manager and lead a pivotal function within our Customer Success organization. You will act as a liaison between clients, internal teams, and external vendors, ensuring seamless communication and alignment. Manage client relationships and drive improvements in operational processes and tools. The ideal candidate possesses strong data center and cloud computing experience, along with proven project management and client-facing skills. CoreWeave offers a competitive salary, comprehensive benefits, and a hybrid work environment, prioritizing flexibility and work-life balance. We are committed to fostering an inclusive and supportive workplace. Be part of a team solving exciting challenges in the industry.

Requirements

• 3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations
• 1-2 years of client-facing experience
• 1-2 years of supply chain experience or relevant exposure
• Demonstrated leadership ability and communications skills
• Proven experience in project management, cross-functional engagement, stakeholder management, planning, execution, optimization, evaluation

Responsibilities

• Lead a pivotal function within the Customer Success organization, acting as the liaison for clients, internal teams, and external vendors to ensure communication and alignment
• Manage client relationships
• Enable cross-functional synergies that drive improvements for new and existing operational processes and tools

Preferred Qualifications

• Experience with ticketing systems, analyzing data, and are proficient in designing and implementing process workflows
• Familiarity with Linux, containerization technologies, virtualization and cloud computing concepts (or are willing to learn), and have strong hardware troubleshooting knowledge
• Technical curiosity and an ability to assimilate complex technical concepts to better operational processes
• Robust problem-solving skills and adaptability in a fast-paced environment

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption
• Hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work