Operations Program Manager, Maintenance & RMAs

Summary

Join CoreWeave, a leading AI hyperscaler, as an Operations Program Manager and lead a pivotal function within our Customer Success organization. You will act as a liaison between clients, internal teams, and external vendors, managing client relationships and driving improvements in operational processes and tools. This role requires 3+ years of technical program management experience in cloud or high-performance computing, along with client-facing and supply chain experience. Demonstrated leadership and communication skills are essential. CoreWeave offers a competitive salary, comprehensive benefits including medical, dental, vision, life insurance, paid parental leave, flexible PTO, and a hybrid work environment.

Requirements

• 3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations
• 1-2 years of client-facing experience
• 1-2 years of supply chain experience or relevant exposure
• Demonstrated leadership ability and communications skills
• Proven experience in project management, cross-functional engagement, stakeholder management, planning, execution, optimization, evaluation
• Applicants must have work authorization that does not require sponsorship from the company now or in the future

Responsibilities

• Lead a pivotal function within the Customer Success organization, acting as the liaison for clients, internal teams, and external vendors to ensure communication and alignment
• Manage client relationships
• Enable cross-functional synergies that drive improvements for new and existing operational processes and tools

Preferred Qualifications

• Experience with ticketing systems, analyzing data, and are proficient in designing and implementing process workflows
• Familiarity with Linux, containerization technologies, virtualization and cloud computing concepts (or are willing to learn), and have strong hardware troubleshooting knowledge
• Technical curiosity and an ability to assimilate complex technical concepts to better operational processes
• Robust problem-solving skills and adaptability in a fast-paced environment

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption
• Hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work