Field Service Technician

Summary

Join HydraForce, a Bosch Rexroth Company, as a Field Service Technician providing on-site support, maintenance, and repair services for hydraulic systems. Diagnose and repair malfunctioning systems, recreate failures to identify root causes using analytical tools, and support customers in resolving quality concerns. Maintain strong communication between customers and internal staff, manage claims, and issue RMAs. The position requires full-time travel within a specified region of Iowa, with daily visits to customer sites. HydraForce offers a competitive salary and a comprehensive benefits package.

Requirements

• Able to travel full time within the region assigned, including extended stays as needed
• Approximately 90-100% travel within a region
• 1-3 hour drive depending on area of residence
• Some locations further
• Read, understand and participate in development of, Quality; Environmental; Health & Safety policy
• Take reasonable care for personal safety and the safety of others who may be affected by their acts or omissions
• Co-operate with the company and customer in achieving and maintaining Quality, Environmental Health and Safety standards where relevant and as directed
• Report to appropriate manager or personnel any actual or potential risks, accidents or dangerous occurrences that are identified in the work place
• Lift and move up to 50 pounds without assistance
• Two years Associate degree in Engineering and/or applicable experience in an Manufacturing Environment
• Fluid mechanics background or education
• Understanding of hydraulic circuits
• Basic computer skills
• Able to communicate with customers and other departments within HydraForce professionally
• Indefinite U.S work authorized individuals only

Responsibilities

• Provide on-site support, maintenance, and repair services to clients at different locations
• Diagnose the problem, which could involve issues like leaks, pressure loss, faulty valves, or other failing components
• Repair and replace problematic components
• Recreate customer failure, reveal actual cause of failure through 5 whys, ANOVA, DOE and other analytical tools
• Support customers onsite to resolve other various quality concerns
• Ensure strong communication between customers and staff based in the office
• Review customer non-conformity area to support claim management, replacement and other support
• Issue RMA’s to customers, with clear details of failure modes so onsite team can resolve quickly
• Use an 8D format to thoroughly report and resolve product issues
• Assign tasks to appropriate individuals and follow up on completion of assignments to a target date
• Submit process changes to production controls and processes
• Submit Engineering Change Request (ECR) as needed
• Other duties and responsibilities as assigned by manager

Preferred Qualifications

• NFPA certification
• Six sigma greenbelt
• Knowledge of MiniTab

Benefits

• Health, dental, and vision plans
• Health savings accounts (HSA)
• Flexible spending accounts
• 401(K) retirement plan with employer match
• Wellness programs
• Life insurance
• Short and long term disability insurance
• Paid time off
• Reimbursement of education expenses