Operations Supervisor

Summary

Join Belle, a rapidly growing healthcare company, as their first Operations Supervisor in Georgia. This pivotal role combines recruitment, market development, and operational excellence to expand in-home care services for seniors. You will lead and develop a high-performing team, build community partnerships, and implement grassroots marketing strategies. The position requires managing daily operations, ensuring quality standards, and optimizing key metrics. Success in this role will involve driving growth in a new market and making a significant community impact. This is an opportunity to lead and grow with a company that is revolutionizing healthcare.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred
• Previous experience managing a remote workforce, preferably in healthcare or service-related industries
• Physically reside in the state of Georgia
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of scheduling strategies and attendance policies
• Familiarity with healthcare service delivery
• Demonstrated experience in business development, grassroots marketing, or market expansion initiatives
• Willingness to travel as needed to support growth and outreach efforts

Responsibilities

• Execute grassroots marketing initiatives (e.g., door-to-door selling) to build brand awareness and establish Belle's presence
• Develop and maintain partnerships with healthcare providers, community organizations, and local groups
• Travel throughout Texas to support business development efforts
• Lead recruitment, interviewing, and hiring of qualified Belle Technicians
• Collaborate with Learning & Delivery to execute thorough onboarding programs
• Provide ongoing coaching and performance management to ensure service excellence
• Foster a positive team culture through regular events and engagement initiatives
• Manage daily operations using company software and project management tools
• Ensure timely completion of administrative tasks and reporting requirements
• Monitor and optimize key metrics, including on-time and appointment completion rates
• Implement effective scheduling strategies to maximize appointment fulfillment
• Ensure accurate clinical data collection and documentation
• Conduct regular shadowing sessions to maintain quality standards
• Monitor attendance and develop solutions to minimize service disruptions
• Drive continuous improvement through performance data analysis

Preferred Qualifications

Fluency in Spanish preferred; English proficiency required

Benefits

• Competitive compensation based on experience
• Health, Dental, and Vision Insurance Benefits
• 401k
• PTO, Sick, and Paid Holidays
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives