Payment Operations Supervisor

Summary

Join Pepperstone as their Payment Operations Supervisor and ensure the smooth, efficient, and compliant execution of all payment operations. As a subject matter expert, you will act as the deputy to the Payment Operations Manager. Key responsibilities include equitable task distribution, conducting weekly 1:1 meetings, monitoring team performance, identifying operational inefficiencies, fostering a collaborative team environment, and ensuring compliance with company policies and regulations. You will also step in for the manager during their absence, develop and implement team engagement strategies, and track and report on team performance. Collaboration with cross-functional teams is crucial, as is managing team resources effectively and providing guidance and training. This role requires proven experience leading global teams and expertise in developing and implementing operational procedures.

Requirements

• Fluency in English is a must
• Weekly/Monthly shift rotation may be applied according to department needs
• 5+ years of experience in the Forex industry with Payment Service Providers (PSPs) and payment operations and processes
• Proven experience in leading teams globally, including overseeing day-to-day operations and fostering team development
• Experience in managing projects, ensuring timely delivery, setting objectives, and coordinating resources effectively
• Expertise in developing and implementing operational procedures, ensuring they align with company goals and industry standards

Responsibilities

• Ensure tasks are distributed equitably and that quarterly goals are on track to be achieved, assisting with necessary changes and organizing training if further development is needed
• Conduct weekly 1:1 meetings with team leaders and coordinators to provide feedback, offer coaching, and monitor individual performance, ensuring that development plans are actively progressing
• Monitor team performance to ensure alignment with company standards, offering coaching and development opportunities to enhance skills and effectiveness
• Identify operational inefficiencies and propose initiatives to improve processes, reduce errors, and enhance team productivity. Revise existing procedures and create new ones, ensuring clear documentation, manuals, and testing before go-live
• Foster a collaborative and high-performing team environment, motivating team members to meet operational goals while supporting their professional development
• Step in for the Payment Operations Manager during their absence, maintaining operational continuity, making decisions on behalf of the team, and acting as the primary point of contact for escalated issues
• Develop and implement strategies to engage the team, ensuring high morale and productivity across all members
• Ensure that team members are adequately trained on new payment systems, processes, and regulations
• Track and report on team performance, identifying areas for improvement, and implementing corrective actions as needed
• Ensure compliance with company policies, procedures, and relevant regulations within the team’s operations
• Support the Payment Operations Manager in identifying and implementing process improvements to streamline operations and increase efficiency
• Collaborate with cross-functional teams, including Compliance, Finance, IT, and Customer Support, to ensure smooth workflows and resolve operational challenges
• Manage team resources effectively to ensure adequate coverage during peak periods, bank holidays, and time-off requests
• Provide guidance and training to team leaders and coordinators as necessary, ensuring continuous development
• Revamp and update old procedures to ensure alignment with industry regulations and company policies
• Attend meetings related to automation, new systems, and process improvements, providing insights and details to help enhance operational effectiveness

Preferred Qualifications

• Any other language is advantageous
• Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• 10 days of Company paid sick leave annually
• 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Comprehensive medical insurance with coverage for your healthcare needs
• Pension fund
• Employee Assistance Program & Wellbeing Initiatives
• Convenient and cozy office located near the Limassol Municipal Garden