Remote Operations Support Assistant (Non-Voice)

Summary

Join our team at Panoptyc, a rapidly growing company that uses AI and manual review to detect theft at over 15,000 markets in the US. We're looking for a detail-oriented individual to assist with administrative tasks, develop strategies, and contribute to maximizing productivity.

Requirements

• A diploma and/or higher education degree
• Administrative work experience is a plus
• Familiarity with the pace and dynamics of a startup environment; able to adapt quickly and handle the variability that comes with startup operations
• Demonstrates high ethical standards and honesty in all aspects of the job, especially when handling sensitive information
• Consistently dependable in attendance and performance; follows through on commitments and deadlines
• Comfortable with basic technology, including security camera systems and standard office software
• Able to perform tasks with accuracy and precision
• Strong ability to organize tasks and manage time effectively
• Good verbal and written communication skills for updating records and interacting with team members
• Ability to identify and resolve basic issues with minimal supervision
• Capable of handling multiple tasks and adapting to changing priorities
• Experience with data entry and the ability to input information quickly and accurately

Responsibilities

• Conduct daily checks on newly installed cameras and adjust them to low bandwidth mode as necessary to optimize performance and data usage
• Update and manage app and camera accesses for VIP clients and ensure that all modifications meet security standards and client needs
• Perform regular audits of all accesses to ensure compliance with privacy policies and security protocols
• Update and maintain the support team’s tracker daily. This includes logging escalations, high-risk issues, recurring problems, accesses granted, and invoicing issues
• Use Zendesk and QuickBooks Online (QBO) to generate quotes for the sales team. Ensure that all quotes are accurate before sending it back to the sales team
• Assist with other data entry tasks to support team operations

Benefits

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Hourly rate of $3.00 - $3.50 USD