Panoptyc is hiring a
Operations Support Assistant

Summary

Join Panoptyc, a rapidly growing company that uses AI to detect theft in markets across the US, as an administrative assistant. Responsibilities include optimizing camera performance, managing app and camera accesses, performing audits, generating quotes, assisting with data entry tasks, and maintaining the support team’s tracker. Requires a diploma or higher education degree, administrative work experience is preferred.

Requirements

A diploma and/or higher education degree

Responsibilities

• Conduct daily checks on newly installed cameras and adjust them to low bandwidth mode as necessary to optimize performance and data usage
• Update and manage app and camera accesses for VIP clients and ensure that all modifications meet security standards and client needs
• Perform regular audits of all accesses to ensure compliance with privacy policies and security protocols
• Update and maintain the support team’s tracker daily. This includes logging escalations, high-risk issues, recurring problems, accesses granted, and invoicing issues
• Use Zendesk and QuickBooks Online (QBO) to generate quotes for the sales team. Ensure that all quotes are accurate before sending it back to the sales team
• Assist with other data entry tasks to support team operations

Preferred Qualifications

Administrative work experience is a plus

Benefits

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Hourly rate of $3.00 - $3.50 USD