Remote Customer Service Consultant, Senior Process Associate

Summary

Join Genpact's team of professionals in a remote role from Romania and contribute to delivering outcomes that shape the future. As a Customer Service Consultant – Senior Process Associate - Swedish, you will be responsible for contract administration, customer service through electronic channels, and process improvement.

Requirements

• Knowledge of Swedish (B2) and English (B2)
• Bachelor’s degree
• Good MS Office knowledge
• Detailed oriented

Responsibilities

• Being able to read and understand written requests (non-voice process)
• Take responsibility for the contract administration activity by solving queries on non-financial contract modifications, based on incoming request, and required supporting documentation
• Receiving and placing customer instructions for the in-scope products/services (leasing, credit, bank accounts)
• Customer service through electronic channels
• Projecting a positive image of the company and brand
• Easy adjust to changing scenarios regarding ways of working
• Implementing changes using your creativity and focus on process improvement
• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process
• Using time effectively and prioritize the daily tasks accordingly
• Sharing with all team members any relevant knowledge obtained through customer interactions
• Attending training sessions
• Arranging working schedules with colleagues flexibly, according to business needs
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
• Providing assistance to new colleagues whenever possible
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
• Able to use tools such excel, word, PowerPoint - as per the business and process requirements

Preferred Qualifications

• Knowledge in banking products (credit, leasing …)
• High motivation and ability to learn
• Ability to work under time pressure

Benefits

• Attractive salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, meal tickets, additional vacation days