Ops runner

Summary

The job is for an Operations Runner at Alan, a health partner company that provides insurance and health services. The role involves managing various services related to insurance, health, and well-being. The main responsibilities include operating processes, monitoring operations, identifying risks, supporting partnerships, performing controls, escalating feedback, and implementing continuous improvement. The preferred location is France, Belgium, or Spain.

Requirements

You need to be based in France, Belgium or Spain

Responsibilities

• Operating our processes: performing tasks, growing and managing our network of providers (eg. insurance claim management operators, doctors, etc.), supporting internal teams (live and through documentation)
• Contributing to the definition & owning the best monitoring scheme: to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Supporting forecasts definition: , assessing the impact of the evolution of our portfolio (eg. operators’ team sizing assessment, etc.), product changes and efficiency improvements on our tools and processes
• Supervising partnerships (e.g. teleconsultation): , participating in the negotiation rounds, daily communication to ensure business continuity
• Performing controls: on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
• Escalating feedback, helping to prioritise and supporting initiatives: to make our processes and services more delightful and efficient
• Implementing continuous improvement: of our processes