Red Clay Consulting is hiring a
Oracle CC&B Solution Architect

Summary

Red Clay Consulting is seeking a CC&B Solution Architect for remote work in the US or Canada. The role involves leading Oracle Utilities Customer Care & Billing implementations, owning the definition, design, and delivery of solutions, and building strong relationships with clients.

Requirements

• Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B)
• 6+ years overall relevant experience, including five years in consulting or services
• In-depth knowledge of meter-to-cash flow and billing
• CC&B lead architect experience in at least three utilities implementations
• Designer or architect experience with the Oracle Utilities Application Framework (OUAF)
• Successful full lifecycle implementation experience
• Strong knowledge of SQL and Cloud-based system delivery
• A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field

Responsibilities

• Own the definition, design, and delivery of a successful functional solution to Red Clay clients
• Build an in-depth understanding of the client’s current and future business and the relationship of interdependent project work streams
• Develop and maintain the necessary plans for workshops, business process definition, configuration, testing, and training support
• Drive execution of planned activities to ensure solutioning is delivered on-time and in line with interdependent project workstreams
• Facilitate conversations with the client to gather and provide recommendations on target business requirements
• Map stated client requirements to standard C2M business processes (URMs and other formats) forming the basis of subsequent process-based discussions
• Remove obstacles for the functional team to ensure solution objectives are met
• Provide regular communication to project leadership and functional team regarding project status, risks, decisions, delivery quality, and resource-related issues
• Provide the information and documentation needed for change orders
• Enforce the project issue and risk identification, troubleshooting, decision-making, mitigation, and escalation processes to ensure quick and effective problem resolution
• Lead the creation, delivery (development and configuration) and testing of a comprehensive business solution and all related documentation including future state process, configuration dictionaries, etc
• Oversee and approve all functional deliverables before delivering to the client
• Coordinate delivery of functional requirements and designs and timely receipt of complete and accurate work products from the off-shore development team
• Identify and request the resources necessary to achieve planned project objectives
• Establish and maintain strong working relationships with client business sponsor and subject matter experts
• Support the transfer of relevant C2M product knowledge to target client business resources
• Reinforce company goals, project objectives, and role expectations to team members
• Mentor team members and provide feedback by monitoring and appraising job performance
• Assist in RFP efforts by providing key C2M product knowledge and strategies for addressing prospect business requirements, writing proposal responses and SOWs, and contributing to other proposal-related activities
• Drive adoption of challenge standards and contribute to the evolution of Red Clay’s delivery methodology

Preferred Qualifications

• Ability to travel up to 80% of the time, generally Monday through Thursday on client site
• Ability to drive the client to a recommended solution and own the delivery of the solution
• Proven ability to build, manage, and foster a team-oriented environment
• Ability to effectively coordinate and communicate with on-site and off-shore resources
• Ability to be flexible and re-prioritize tasks in a fast-paced environment
• Ability to define, document, and review project requirements
• Ability to facilitate workshops
• Excellent leadership and management skills, providing guidance to both the client and the project team
• Strong sense of task ownership and self-motivation
• Solid interpersonal skills, good work ethic, self-starter
• Exceptional written and spoken communication skills
• Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks
• Knowledge of XML, Groovy, and SaaS
• Oracle Utilities CC&B Implementation Specialist certification
• Other Oracle Certifications
• Understanding of Oracle Utilities Customer-to-Meter (C2M)
• Knowledge of other CIS or billing products in the market
• Demonstrated experience as CC&B solution architect or CC&B systems integration lead