Order Management Specialist

Summary

Join Saatva, a leading direct-to-consumer mattress company, as an Order Management Specialist / Logistics Coordinator! You will play a crucial role in overseeing the customer order and delivery process, acting as a vital link between delivery locations, manufacturing partners, and the customer service team. This position requires 1-2 years of experience in order management or logistics and strong communication and organizational skills. Saatva offers a competitive salary, comprehensive benefits including health insurance, 401k matching, paid vacation, and a dynamic work environment. The role involves managing daily order flow, overseeing merchandise movement, tracking shipments, ensuring timely deliveries, resolving fulfillment issues, and building relationships with partners. This is a full-time position, Monday-Friday, 9 AM - 5 PM EST.

Requirements

• 1-2 years of experience in order management or logistics coordination
• Strong communication skills (verbal and written)
• Exceptional attention to detail and organizational skills
• Ability to multi-task, problem-solve, and work independently or within a team
• Passion for providing an excellent customer experience
• Proficiency in Microsoft Word and Excel (V-lookups preferred)

Responsibilities

• Manage daily order flow within your assigned region
• Oversee the movement, distribution, and storage of merchandise across partnered factories and warehouses
• Track incoming customer orders and outgoing shipments to ensure timely deliveries
• Ensure smooth shipping and delivery scheduling, accurate merchandise handling, and customer order fulfillment
• Assist in resolving any fulfillment-related concerns
• Build and maintain strong relationships with delivery partners and manufacturing teams

Preferred Qualifications

V-lookups

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation & Bonus Program
• 401K with Employer Match
• FSA/HSA & Commuter Benefits
• Discounted Gym Membership
• Employee and Friends & Family Product Discounts
• A dynamic and collaborative team environment