Order Operations Administrator

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as an Operations Admin supporting our North American Returns and Fulfillment team. This role is crucial for ensuring efficient order processing and customer satisfaction. You will verify order accuracy, process shipments, coordinate inventory, communicate with 3PL warehouses, generate reports, and validate data. The ideal candidate possesses 0-1 years of experience in operations administration or data analysis, is bilingual (Spanish and English), and holds a B.A./B.S. in a business or operations-related field. This position offers the opportunity to impact global industries and contribute to a fast-paced, growing company with a supportive team environment.

Requirements

• 0-1 years experience as an operations admin or data analyst
• Bilingual (Spanish and English) is required
• B.A./B.S. required, preferably in a business or operations discipline
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications
• Candidate must be based in Mexico (preferably Mexico City), or willing to relocate

Responsibilities

• Verify the accuracy of order information, and update based on new inventory and shipping information
• Assist with creation of hardware shipments for internal Samsara employees
• Collaborate with Inventory team and update orders due to inventory availability
• Work with our 3PL warehouse facilities to obtain custom S&H quotes
• Help generate reporting for specific business requests
• Review records in our ERP systems and update records accordingly
• Support Operations Specialists, as well as other key stakeholders, with day to day tasks and requests

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund