Organizing Success Manager

Summary

Join Scale to Win, a fully-remote political tech company, as a Paid Organizing Success Manager. You will manage texting campaigns, build client relationships, and provide technical support using our suite of tools. This role requires expertise in campaign management, technical proficiency with various platforms, and strong problem-solving skills. You will collaborate with the Paid Organizing Director to improve service delivery and contribute to strategic initiatives. The position offers a competitive salary, generous benefits, and a supportive remote work environment. The ideal candidate is a detail-oriented, experienced organizer with a passion for progressive causes. Scale to Win is committed to equity and offers a non-negotiable salary for this role.

Requirements

• Client Partnership Excellence - Strong relationship-building skills with proven ability to provide personalized support and maintain consistent communication
• Technical Mastery - Advanced fluency in multiple digital platforms, CRM systems, and organizing tools, with strong troubleshooting capabilities
• Detail-Oriented - Exceptional attention to detail in managing complex systems, data security, and client communications
• Strategic Problem-Solver - Ability to analyze workflows, optimize processes, and contribute to strategic improvements while handling complex situations
• Campaign Experience - Understanding of organizing tools and field experience, with flexibility to work during peak election periods
• Industry Experience - Familiarity with phone number registration processes (10dlc, toll-free and short code) and willingness to keep up with rapidly changing industry trends
• Progressive Values - Commitment to advancing Democratic and progressive causes
• High bias towards keeping your commitments, always ensuring follow-through
• Flexibility; position may evolve, and your responsibilities may shift over time
• Comfort working in fast-paced environments and ability to navigate complex and nuanced situations
• A creative problem-solver and self-starter. You’re someone who can disagree without being disagreeable. You’re comfortable coming up with new ideas and have the follow through to make those new ideas happen
• Ability to organize and prioritize a complex work plan with ever-changing details

Responsibilities

• Lead texting campaigns from preparation through execution and tracking
• Build and nurture strong client relationships through proactive communication and support
• Conduct regular check-ins to understand client needs and goals
• Manage client data with strict attention to security and hygiene protocols
• Foster long-term partnerships through consistent, high-quality service delivery
• Master STW's suite of tools: texting, dialer, and internal platforms
• Handle phone number registrations and compliance across all messaging channels (10DLC, shortcode, toll-free)
• Maintain accurate records in CRM systems and manage technical setups with vendors
• Demonstrate exceptional ability to navigate and switch between multiple software platforms seamlessly within complex workflows
• Exhibit advanced technical fluency across various digital tools and systems, with strong troubleshooting capabilities
• Collaborate with the Paid Organizing Director to enhance service delivery
• Provide product feedback based on client experiences and industry trends
• Stay current with industry developments to deliver expert guidance
• Contribute to process improvements and strategic initiatives

Benefits

• $80K yearly salary (base)
• Ten paid company holidays, two floating holidays, and a week and a half long holiday break at the end of the year
• Generous paid vacation (up to 24 days a year with time accrued monthly); paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave
• 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time. This is available to all new parents of any gender, including adoptive parents
• Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents
• Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer
• Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year