Enterprise Success Manager

Summary

Join Ontic as an Enterprise Success Manager and ensure clients maximize the value of our Protective Intelligence technology platform, driving client retention. Develop relationships with Fortune 5000 clients, focusing on platform adoption. Manage the full client lifecycle post-sales, including implementation, training, coaching, executive reviews, and renewal processes. Serve as a liaison between clients and Ontic, cultivating trust and collaboration. Maintain a solution-oriented approach and thrive in a fast-paced, growing team environment. This role requires hands-on platform experience and strong communication skills.

Responsibilities

• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
• Own client communication to ensure a streamlined client experience
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
• Forecast client renewals, ensuring retention
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions. Work collaboratively to address client challenges with a sense of urgency
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, DOMO, JIRA

Preferred Qualifications

• 4+ years of experience in Client Success, Client Services, Customer Success with a SaaS company at an enterprise level
• Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
• Familiarity with tools like SFDC, Pendo, Domo, JIRA
• Corporate Security or Executive Protection acumen is a plus

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations