Outbound Customer Service Representative

Summary

Join Docketly, an appearance counsel provider, as a Support Specialist and learn the business from the ground up. You will be responsible for scheduling attorneys for hearings using scripted dialogue, making frequent calls, and providing excellent customer support. The role demands meeting specific goals, participating in daily stand-up meetings, and demonstrating strong problem-solving skills. Docketly offers comprehensive benefits including medical, dental, vision, 401k matching, and transit benefits. This position is ideal for self-starters, critical thinkers, and those comfortable in a fast-paced environment with a high-volume workload.

Requirements

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
• Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Responsibilities

• Learn how we deliver scripted dialogue to schedule attorneys for hearings
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Preferred Qualifications

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills

Benefits

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities