Customer Service Representative

closed
Wing Assistant Logo

Wing Assistant

πŸ’΅ $38k-$60k
πŸ“Remote - United States

Summary

Join Wing and redefine the future of work! We are seeking a Customer Service Representative to manage inbound/outbound calls, resolve customer concerns, build relationships, ensure satisfaction, maintain records, and follow communication procedures. This remote position requires at least one year of experience in a B2C or B2B setting, excellent communication skills, solid organizational abilities, tech savviness, and proficiency with various software and tools. The ideal candidate is proactive, detail-oriented, and comfortable working independently. We offer performance incentives, job security, paid training, an inclusive culture, upskilling opportunities, and a supportive team environment. The role is 100% remote with flexible hours (20-40 per week) and offers opportunities for career growth.

Requirements

  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details
  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps

Responsibilities

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process and update customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ad hoc tasks

Benefits

  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay
This job is filled or no longer available