Customer Service Representative

Summary

Join Wing and redefine the future of work! We are seeking a Customer Service Representative to manage inbound/outbound calls, resolve customer concerns, build relationships, ensure satisfaction, maintain records, and follow communication procedures. This remote position requires at least one year of experience in a B2C or B2B setting, excellent communication skills, solid organizational abilities, tech savviness, and proficiency with various software and tools. The ideal candidate is proactive, detail-oriented, and comfortable working independently. We offer performance incentives, job security, paid training, an inclusive culture, upskilling opportunities, and a supportive team environment. The role is 100% remote with flexible hours (20-40 per week) and offers opportunities for career growth.

Requirements

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay