Education at Work is hiring a
Outbound Phone Transfer Agent

Summary

Join Education At Work as a Customer Support Representative and help low and middle-income college students secure postgraduate jobs. This role involves handling outbound calls to Discover Card Holders with past due balances, updating contact information, and transferring card holders to account specialists for further assistance.

Requirements

• Students who are patient communicators and comfortable speaking with people over the phone
• Students who are responsible and able to handle a professional job in a business environment
• Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
• Students who are able to work year-round – including the school breaks including summer and winter break

Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Benefits

• Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training