Education at Work is hiring a
Outbound Phone Transfer Agent

Summary

The job is for a Customer Support role at Education At Work (EAW), offering professional development opportunities, competitive pay, tuition assistance, and a fully remote position. The role involves handling outbound calls to Discover Card Holders with past due balances.

Requirements

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Commitment to working a minimum of 20 hours per week. , with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
• Strong organizational, planning, and time management abilities
• Demonstrate empathy, patience, and a positive attitude in all customer interactions
• Capacity to manage multiple projects
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours: Monday through Friday: 6:00 am - 8:00 pm MT, Saturday: 6:00 am - 12:00 pm MT, Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)
• Must maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer
• Maintain a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required

Benefits

• Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training