Outreach Community Health Worker

Summary

Join Wider Circle as a Community Health Worker (CHW) – Outreach Specialist and make a meaningful impact on underserved communities. You will conduct inbound and outbound calls to engage members, promote programs, and build trust. Responsibilities include providing program information, resolving member concerns, and supporting member participation in health initiatives. You will maintain accurate records, collaborate with the team, and consistently meet call targets. This role requires a high school diploma or equivalent, CHW certification or relevant experience, bilingualism (English/Spanish), and exceptional communication skills. The position is based in CA and requires a reliable internet connection and professional remote work environment.

Requirements

• A high school diploma or equivalent is required; additional certification as a community health worker
• Certification as a community health worker or 1-3 years of relevant experience in community health, social services, or related fields as it is directly related to the field of Community Health Work
• Bilingual: English and Spanish
• Must reside in the state of CA
• Exceptional verbal communication and active listening skills, with a compassionate and persuasive approach
• Ability to effectively manage multiple tasks, including inbound and outbound calls and campaign support
• Proficiency in navigating data entry systems and maintaining accurate records
• Strong organizational and time management skills
• A positive and professional attitude, with a commitment to continuous learning and improvement
• Reliable, fast-speed internet connection, a quiet and professional remote work environment, and basic computer literacy and accessing, downloading, and using specialized software

Responsibilities

• Conduct outbound calls to engage members, promote programs, and build trust
• Manage inbound calls, addressing member inquiries with professionalism and empathy
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging
• Maintain detailed and accurate records of member interactions in the outreach center database
• Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals
• Consistently achieve or exceed call targets and performance metrics
• Stay informed about company programs, updates, and outreach techniques through ongoing training
• Demonstrate cultural competence and understanding of the communities being served

Preferred Qualifications

• Familiarity with health and social services systems and a deep understanding of community health principles
• Experience working with diverse populations and addressing social determinants of health

Benefits

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development