Cision is hiring a
Overnight Content Editor, Remote - United States

Summary

The job involves processing and distributing client press releases. It requires a high school diploma with post-secondary certificate in Journalism, Writing, Communications/PR or a related field, and at least 1 year of experience in customer service and/or coordination. Key responsibilities include processing press releases, disseminating them to the media, posting on various platforms, coordinating international distribution, acting as point of contact for clients, assisting in onboarding/training new clients, partnering with internal stakeholders, and performing other duties as required.

Requirements

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required
• Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines
• Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases

Responsibilities

• Orchestrates and executes the efficient processing of client press releases
• Disseminates press releases to the media via Canada Newswire distribution networks
• Posts press releases on various platforms inclusive of Social Media sites
• Coordinates international distribution of press releases with our international affiliates
• Acts as the point of contact for clients requesting distribution and translation services
• Dispatches and assigns client requests to the CCS team based on priority level (rotating basis)
• Assists in onboarding/training new clients on the Online Member Centre platform (after hours support)
• Partners with internal stakeholder teams to mitigate and resolve customer service challenges

Preferred Qualifications

• Basic knowledge of media communication such as earned, owned and paid media
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM
• Basic knowledge of HTML, Acrobat and Photoshop is an asset

Benefits

Salaried job based on 37.5 hours / week, on various schedules (days, evenings, overnights and weekends) with occasional requirement to work shifts that fall outside of regular shift