Senior Partner Implementation Specialist

Summary

Join Lead, a fintech building banking infrastructure, as a Senior Partner Implementation Specialist. You will be responsible for delivering a seamless implementation experience for partners using our Banking as a Service platform, from contract signing to go-live. This key role involves guiding partners through data integration, providing ongoing support, and defining internal processes to streamline onboarding. You will collaborate with various internal teams and build essential resources to enhance efficiency. Success in this role requires strong technical and interpersonal skills, along with experience managing multiple projects concurrently. The ideal candidate possesses expertise in partner integrations within a fast-paced environment and a deep understanding of partner needs.

Requirements

• 5+ years of hands-on solution architecture, data integration, partner delivery experience
• Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans
• Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
• Proven ability to present technical solutions effectively to diverse stakeholder groups
• Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
• Outstanding communication and problem-solving skills, customer focus, and results orientation
• Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management

Responsibilities

• Deeply understand the partner’s business goals and product structure
• Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead
• Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
• Define internal processes to streamline partner onboarding
• Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently
• Successfully manage a number of engagements concurrently
• Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
• Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
• Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity

Benefits

• Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth