Rocket Travel is hiring a
Partnership Support Specialist

Summary

Join Rocket Travel by Agoda as a Partnership Support Specialist and be part of the Enterprise Partnerships team, assisting in business-critical service requests, partner management tasks, data analysis, and reporting development. This role reports to the Director of Enterprise and requires excellent communication skills, hyper detail orientation, flexibility, analytical skills, and ability to manage multiple tasks.

Requirements

• Bachelor's Degree in appropriate field of study (or equivalent work experience), plus 2 - 3 years of proven work experience in a sales/partnership support role
• Excellent communication skills when communicating digitally or verbally
• Hyper detail oriented, regimented and thorough
• Highly flexible and capable of navigating complex issues in a dynamic environment
• Advanced analytical skills to support the optimization of varied business opportunities and ability to effectively prioritize tasks - SQL experience a requirement
• Ability to manage multiple tasks and projects simultaneously, prioritize time effectively, and pivot quickly where business needs demand it
• Curious, data driven and energized by fast-paced data-driven working environments

Responsibilities

• Effectively analyze and facilitate resolution of incoming partnership support requests in JIRA, reviewing request trends and resolution rates on a regular basis
• Create reports and dashboards in a variety of Business Intelligence tools and proactively monitor the business performance of key accounts and alert team members for corrective action as needed
• Monitor scheduled report sends and triage issues, seeking to ensure accurate and timely delivery of large suite of reports for our partners
• Prioritize, triage and track business performance for an assigned book of business on a daily, weekly, monthly and quarterly basis and provide detailed reports and supporting documentation as required by senior leaders to support the strategic objectives of the Enterprise Partnerships team
• Assist in the setup and creation of marketing campaigns using our internal tools, as well as monitor and evaluate the performance and execution of these campaigns to ensure optimal results
• Works with the Partnerships team to provide commercial support required to advance business objectives and support the needs of all customer channels
• Fulfill internal service requests from stakeholders around the business and work on identifying areas of collaboration
• Maintain a hyper focus on our partners and their customers
• Identify and implement opportunities for process improvement

Benefits

• Competitive compensation package including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance
• Flexible work schedule