Spotify is hiring a
Associate Policy Support Specialist, United States

Summary

The job is for an Associate Policy Support Specialist at Spotify's APAC Policy Enforcement Operations team. The role involves conducting investigations into reported content, handling escalations, supporting vendor and operations teams, cross-functional partnerships, providing feedback on workflows, and potentially working on weekends or holidays. The candidate should have a BA/BS degree, fluency in Spanish and English, 1+ years of experience in an operations role supporting content moderation, strong stakeholder management skills, excellent communication skills, project management skills, the ability to learn new processes, and the ability to operate autonomously.

Requirements

• BA/BS degree required
• Must be fluent in Spanish and English
• 1+ years of experience in an operations role supporting content moderation
• Experience driving urgent and high-priority cases through process to resolution
• Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators
• Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences
• Strong project management skills; proven ability to lead multiple projects simultaneously across time zones. Able to facilitate critical conversations with ease and balance competing priorities
• Willing to learn new processes, develop recommendations, and teach others
• Standout colleague with the ability to operate autonomously
• Fast learner and thrives in a fast-paced environment
• Experience working with sensitive, disturbing content

Responsibilities

• Conduct objective and timely investigations into reported content in queues to ensure compliance with Spotify’s policies
• Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders
• Support vendor and operations teams through enforcement guidance and training
• Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases
• Provide feedback on workflows and support policy enforcement design

Benefits

• The United States base range for this position is $59,100-$84,429, plus equity
• The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays