Part-Time Navigator

Summary

Join Undivided as a Part-Time Navigator to support parents raising children with disabilities, working remotely with flexible hours.

Requirements

• At least three years of personal experience or two years of professional experience navigating systems including special education, Regional Center, Medi-Cal, IHSS, and/or CCS; parent or volunteer experience welcome
• A minimum of one year of experience providing services to families of children with disabilities or directly to children with disabilities. Can include volunteer experience
• Bachelor’s or master’s-level training in social work, education, special education, human resources, counseling, nursing, or a family support–related field is a plus
• Critical thinking skills
• Resourcefulness and flexibility
• Excellent verbal, written, and interpersonal skills
• Practical understanding of at least one key California system that Undivided clients use such as special education, Regional Center, Medi-Cal, and/or health insurance
• Ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with individuals and families
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
• Ability to be professional, punctual, flexible, and reliable
• Action-oriented attitude with strong problem-solving skills
• Ability to handle sensitive information in a confidential manner
• Ability to understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the organization

Responsibilities

• Develop trust and rapport with clients
• Work with parents to identify supports that are available to them
• Work with parents to determine their priorities and goals, both short term and long term
• Work with parents to develop a personalized action plan for their family
• Support families by providing resources and guides as needed
• Facilitate monthly 45-minute Boost calls with your clients
• Communicate regularly with your clients within our app
• Attend meetings as requested by clients such as IEPs, IPPs, and Self-Determination meetings
• Support parents in the use of their account Binder to keep track of their child’s providers, therapies, assessments, evaluations, IEPs, and more
• Perform a variety of administrative duties including capturing notes after client calls
• Promote and amplify Undivided’s voice, mission, and culture of inclusivity

Preferred Qualifications

Computer-literate with basic knowledge of Google Suite, data tracking programs, Notion, Slack, Vimeo, Zoom, etc