Patient Call Representative and Finance Assistant

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Patient Call Representative and Finance Assistant! This full-time position offers a hybrid remote schedule (3 days in the office, 2 days remote) and involves providing exceptional customer service by answering multi-line phones, resolving patient issues, and directing calls. You will also provide administrative support to the Chief Financial Officer (CFO), utilizing systems like EPIC and Care Message. Responsibilities include patient registration, appointment scheduling, record-keeping, and facilitating meetings. Bilingualism (Spanish/English) is required. The position offers a competitive hourly rate, benefits including health, dental, and vision insurance, a 403B retirement plan, and paid time off.

Requirements

• High School Diploma or equivalency
• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, computer (including working knowledge of Microsoft Excel, EPIC EMR, and Care Message preferred) skills
• Ability to take direction and work positively with a wide range of people
• Ability to work with indirect supervision successfully
• Bilingual required – Spanish/English

Responsibilities

• Answer our multi-line telephone system in a prompt, polite, and professional manner providing high quality customer service to all
• Resolve issues in a single call, but you will also be familiar with the whole organization to direct calls to other departments as needed
• Utilizing the EPIC system to register new patients and accurately schedule appointments
• Answering questions and offering other information in a patient-focused fashion
• Record minutes for meetings
• Acting as the CFO’s administrative assistant to help facilitate meetings, organize materials, and aide in all communications
• Utilizing Care Message platform to increase communication with patients, running relevant reports and creating outgoing patient messages as needed
• Providing support as needed to the front desk staff in the BMC Clinic
• Provide support to Referral Coordinator with Behavioral Health Authorizations as needed

Preferred Qualifications

Two years’ experience in a related field preferred

Benefits

• 4 weeks’ vacation
• Health, dental and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with 40% discount
• Yearly increases
• Additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency
• The opportunity to work with local hospitals and community health centers