Outbound Phone Transfer Agent

Summary

Join Education At Work (EAW) as a customer support representative and gain valuable work experience, technical skills, and professional development opportunities while supporting low and middle-income college students to secure high-quality postgraduate jobs.

Requirements

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
• Strong organizational, planning, and time management abilities
• Demonstrate empathy, patience, and a positive attitude in all customer interactions
• Capacity to manage multiple projects
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours

Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Benefits

• Competitive pay
• Up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training