Walmart is hiring a
Patient Care Liaison

Summary

The job is for a Certified Pharmacy Technician at Cabinet Health, a company that aims to eliminate single-use plastic in medicine through sustainable healthcare products. The role involves customer support, medication processing, and adhering to policies and regulations. The position is remote and offers benefits such as health insurance, flexible PTO, 401k with match, parental leave, stipends for cell phone/internet and home office setup, and wellness programs.

Requirements

• Ability to work independently and reliably in a remote setting, a computer, and a quiet workspace
• Minimum of 3 years of experience as a Certified Pharmacy Technician in a customer-facing role
• Excellent communication and problem-solving skills, with a strong focus on customer service
• Knowledge of pharmacy rules and regulations

Responsibilities

• Enhanced Customer Engagement and Support: Actively engage with the customer experience team and new customers, focusing on refining the team's customer interaction skills to enhance the onboarding experience
• Proactive Issue Resolution: Demonstrate a proactive approach in identifying and resolving customer issues to maintain a seamless and positive experience
• Streamlined Communication Coordination: Ensure efficient communication management by handling inbound and outbound communications that do not require direct intervention from a clinical pharmacist
• Workflow Optimization: Collaborate with team members to streamline and maintain an efficient workflow, ensuring that customer service level agreements are met and all interactions are documented thoroughly
• Prompt Medication Services: Specialize in processing medication requests with promptness and precision
• Collaborative Partnership with Pharmacies: Work closely with the Partner Pharmacy to address any urgent or time-sensitive customer needs

Benefits

• Health, Dental, Vision Insurance (100% coverage of 'gold' tier plan for health, 50% coverage for dependents/spouses)
• Flexible PTO Policy and generous holiday schedule
• Cabinet 401(k), with 100% match up to 3% of earnings
• 3 months paid parental leave program
• Stipend towards cell phone/internet for work from home
• Stipend towards home office set up
• Company sponsored development and wellness programs (One Medical, Talkspace, Health Advocate, Kindbody Fertility)
• Summer Fridays - company office hours are closed after 2pm on Fridays during period between Memorial to Labor Day