Trajectory Revenue Cycle Services is hiring a
Patient Financial Services Rep

Summary

As a Patient Financial Services Representative at Trajectory RCS, you will handle inbound calls from patients regarding their medical bills, assist with payment processing, interpret EOB statements, research and resolve billing issues, maintain accurate records, ensure compliance with regulations, and strive for customer service excellence. The job requires bilingual proficiency in English and Spanish, previous experience in a healthcare billing or customer service role, strong communication skills, detail-orientation, and proficiency in using computer applications and billing software.

Requirements

• High school diploma or equivalent; some college coursework in a related field is a plus
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year
• Bilingual proficiency in English and Spanish is required
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficiency in using computer applications and billing software
• Ability to handle confidential information with discretion

Responsibilities

• Professionally handle inbound calls from patients regarding their medical bills and financial matters
• Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care
• Collect payments over the phone, ensuring accurate recording and documentation
• Assist patients in setting up payment plans, as needed
• Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges
• Investigate and research claims that require further attention, such as denied claims or billing disputes
• Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently
• Maintain detailed and accurate records of all patient interactions, payments, and resolutions
• Generate reports as required to track and analyze billing and collection trends
• Stay up-to-date with healthcare billing regulations and compliance standards
• Ensure all interactions and processes adhere to HIPAA guidelines
• Strive for first-call resolution and maintain high levels of patient satisfaction

Preferred Qualifications

Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus

Benefits

• Employer sponsored Major Medical
• Employer sponsored Dental
• Employer sponsored Vision
• Accidental Death and Disability insurance
• Short term disability
• 4.5% 401K matching
• Flexible spending account
• Generous paid time off
• True opportunity for advancement