Florida Medical Clinic is hiring a
Financial Counselor

Summary

Join our team as a Financial Counselor - Hybrid/Remote in the Rheumatology department, where you will be responsible for verifying and collecting patient due balances, posting charges, and reviewing journals for infusion visits. This role is part of a hybrid work model with 3/4 days remote and 1/2 day in-office.

Requirements

• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent telephone etiquette
• Strong team player
• Basic computer proficiency
• Minimum 1 year of related experience required

Responsibilities

• Verifies eligibility and benefits for all patients in Infusion Lab
• Calculates patient financial responsibility for treatments
• Meets with patient to review benefits and explain patient’s financial responsibility
• Coordinates payment plans if approved by Patient Collections Manager
• Reviews Infusion schedules prior to date of service and indicates in the appointment comment field amount for Check In Clerk to collect for each visit
• Serves as point of contact for all Infusion patients regarding insurance eligibility and benefits issues
• Requests referrals and obtains authorizations from insurance companies for all Infusion lab appointments
• Enters referral authorization information into Practice Management System
• Prepares patient education packets for new chemo patients
• Schedules patients for education meeting
• Maintains current files and information on all patient assistance programs by scanning to chart and copying to collector
• Reviews available programs with patients
• Assists patients with completing documents and forms needed by assistance programs
• Responsible to follow up on status of assistance programs and tracking coverage available on programs
• Handles calls from pharmacy companies and foundations
• Meets with Pharmacy reps regarding patient assistance programs
• Assists traffic on phones
• Makes appointments
• Takes messages
• Assists with medication refill requests
• Handles patient requests or needs
• Assists vendors
• Direct calls to the proper individual
• Posts charges and reviews journals
• Posts chemotherapy and hospital charges
• Makes corrections to journals as needed
• Ensures ailment, insurance plan, provider, finance, department, date, diagnosis, and CPT are correct for each charge
• Reviews note if charge is in question. If unable to resolve, contacts office staff to clarify issue
• Ensures correct NDC identifications are noted and attached to appropriate CPTs
• Reviews billing with providers when applicable
• Addresses all tasks in a timely manner
• Works hold report on a bi-weekly basis and releases claims when appropriate. Follows up if no response
• Works closely with Physician Support Services when requests are made to place provider charges on hold for audit / review, as well as, release claims once reviewed

Benefits

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including: Employer Contributions to HSA high deductible plan
• Discounts at our medical facilities
• Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service