Payment Network Analyst II

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, and become a key player in implementing and supporting payment network program setups. You will ensure proper network and account setups for new programs, manage network portals, register third parties, and drive annual renewal processes. This role demands proficient communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment. You will also educate stakeholders on network rules and procedures, review partner forms, and update internal systems. As a subject matter expert, you will identify areas for improvement and drive solutions. Pathward offers a comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off.

Requirements

• High School Diploma or equivalent
• Typically requires a minimum of two years of related experience
• Proficient communication skills
• Self-directed and motivated
• Critical and adaptive thinking
• The ability to manage multiple tasks, working in a fast-paced environment, meeting established deadlines
• Excellent problem-solving skills
• A high degree of accuracy; detail-oriented

Responsibilities

• Ensures the appropriate network and account set-up for new programs
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs
• Administers network portals and provisions internal staff and partners
• Registers applicable third parties with networks
• Drives annual network renewal processes
• Updates and educates stakeholders on network rules and operating procedures as needed
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission
• Updates internal configuration system to reflect network setups
• Utilizes internal case system to communicate and document network tasks within established timeframes
• Utilizes tools and resources to navigate questions and processes
• Navigates day-to-day tasks independently
• Serves as an experienced resource for other team members to navigate requests
• Serves as the subject matter expert (SME) for network fundamentals
• Identifies areas of improvement and drives solutions
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off