Payment Operations Associate, Formatting & Investigations

Summary

Join Flywire, a global payments company, and help process international and domestic payments. You will verify beneficiary account details, resolve payment issues with partners and banks, and identify processing inefficiencies. The role requires reviewing and improving payment rules and internal policies, communicating with payers, and collaborating with the Compliance team. Flywire offers competitive compensation, including Restricted Stock Units and an Employee Stock Purchase Plan, along with various benefits such as wellbeing programs, talent development programs, and generous time off.

Requirements

• Undergraduate Degree along with an interest in financial services or operations
• Deadline focussed with strong organizational skills and exceptional attention to detail
• Fluent English, written and spoken, other languages are an advantage
• Possess a willingness and eagerness to learn
• Ability to work independently and drive projects to completion in a fast-paced environment
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Passion for problem solving and helping customers
• Highly effective communication skills
• A positive, can-do attitude, motivated to drive ongoing, continuous improvement

Responsibilities

• Helping to successfully process growing volume of international and domestic payments
• Verify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policies
• Working closely with payment partners and banks to identify and resolve payment issues promptly
• Identify and report processing inefficiencies and help to resolve
• Review, improve and maintain payment formatting rules to reduce payment issues
• Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
• Communicate with payers directly via email and call to resolve issues and prevent delays

Preferred Qualifications

Experience in finance, banking operations or transactional reconciliation is an advantage

Benefits

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)