Payor Partnership Support Specialist

Summary

Join Grow Therapy as a Payor Partnership Support Specialist and contribute to the mission of providing accessible mental healthcare. You will be part of a remote-friendly team, providing exceptional support to Payor Partner Clinicians and Clients. Your responsibilities include answering calls, chats, and emails, collaborating with other teams to resolve issues, and working with RCM and Engineering teams to address billing problems. This role requires a strong customer service background, experience with healthcare billing, and the ability to work independently and as part of a team.

Requirements

• You are able to work Monday-Friday, 12pm-9pm EST
• You have at least 2 years of experience in customer support (healthcare billing a plus)
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You  stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

Responsibilities

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your manager to discuss QA, accept feedback and improve communications

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities