Technical Integrations Specialist, Partnerships

Summary

Join MCG, a leading healthcare organization, as a Technical Integration Specialist and play a crucial role in bridging the gap between MCG product vision and technical implementation with various systems. You will lead integrations, manage partner communication, and ensure seamless integration of MCG's software. Responsibilities include managing partner integration projects, supporting annual technical reviews, maintaining partner integration data, providing App Market application leadership, and tracking project plans. This role requires a Bachelor's degree in computer science or similar experience, 3+ years of experience in healthcare IT integrations, and a proven understanding of healthcare interoperability standards. Strong problem-solving skills, adaptability, and excellent communication are essential. MCG offers competitive compensation, remote work options, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelor’s degree in computer science or similar experience
• 3+ years of experience in designing, developing, or implementing healthcare IT integrations
• Proven understanding and experience working with healthcare interoperability standards like FHIR, HL7, X12, CDA, SMART on FHIR, and CDS Hooks
• Experience integrating with Electronic Medical Record (EMR) systems (e.g., Epic, Oracle Health (Cerner)) or Medical Management Systems (e.g., ZeOmega, HealthEdge, Zyter) and Population Health Systems (e.g., Arcadia IO, Compass Rose)
• Solid understanding of technical concepts related to APIs, data mapping, and healthcare data security
• Possess strong problem-solving skills to identify and resolve integration issues, ensuring smooth implementations for our customers
• Ability to work independently and manage multiple projects simultaneously
• Adaptable and strong communicator with both technical and business teams
• A passion for innovation and improving healthcare efficiency

Responsibilities

• Lead integrations and technical conversations during partner integration projects and drive MCG integration to partner systems. Partners may integrate with MCG for electronic medical records (Providers), medical management systems (Payors), population health systems and marketplaces. As well as leading integration work with ODG by MCG for insurance suites that cover workers’ compensation, disability platforms with the goal to unite payers, providers, and employers in their efforts to confidently and effectively return people to health
• Schedule partner integration meetings, manage questions via email as well as track partner cases through the Technical Support Team queue. Lead partner integration meetings, own and disseminate notes from each meeting and update the individual partner project plan for each integration project
• Support annual partner technical and clinical reviews, termed “certifications” to ensure the technical and clinical integration workflows reflect the current MCG documentation along with supporting partner certification readiness
• Maintain and review, quarterly, the partner integration versions for correctness in Salesforce, Salesforce contacts, and the source of truth for partner integration details and data sharing, The Partner Integration Summary
• Provide App Market application leadership and coordination where MCG is leveraged through the vendor partner’s marketplace, including app market message intake and dissemination to impacted teams. For example, the Senior Software Engineering Manager would be notified when MCG receives a marketplace message, from an EMR partner, which could impact the MCG FHIR offering
• Track integration project plans in project management software (Smartsheet or similar) and share those via Salesforce and / or companywide reporting
• Become an expert in MCG technical guides to answer questions and guide partners to the best integration result for mutual customers. Leverage the MCG Document Chatbot trained to respond to queries on MCG User Assistance documents, development and implementation guides
• Support the teams that maintain the internal source of truth for partner integrations linking to; mapping documents, integration worksheets and recordings of the integration to ensure knowledge transfer and maintainability
• Provide support for client in-house integrations as needed with the Customer Success and Product Teams at MCG
• Leverage your interpersonal skills to interact with partner resources including executives, architects, developers, clinicians, and other key personnel
• Collaborate effectively with Product Management, Solution Architects in Sales Operations, Customer Success, and Clinical Support Team, ensuring clear communication throughout the integration process and creatively proposing ideas for better partner experience and / or integration with MCG. Translate these ideas to Product and User Assistance to enhance the written MCG documentation
• Keep up with healthcare interoperability trends and share insights with the Product team to improve or create new integrations with partners

Benefits

• Remote work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance
• Bonus Eligible