Wrapbook is hiring a
Payroll Operations Team Lead

Summary

The job is for a Payroll Operations Manager at Wrapbook, a smart production payroll and accounting platform. The role involves leading the team to ensure accurate and timely payroll processing, developing and implementing standard operating procedures, onboarding new team members, and taking on strategic projects.

Requirements

• 7+ years of end-to-end multi-state payroll processing experience, previous third-party payroll or entertainment/film industry payroll experience preferred
• Demonstrated organizational and project management skills
• Excellent communication and conflict resolution skills
• Proficiency in using payroll software and other relevant tools including Google-Suite, Microsoft Office, Salesforce.com
• Expert in residual rules, internal systems, software applications, the end-to-end process, and other tools

Responsibilities

• Provide strong leadership, direction, and motivation to specialists to achieve the highest levels of product accuracy and timeliness, client service, reliability, and integrity
• Coach and mentor teammates, providing additional training, assistance with complex situations and tickets, and acting as an escalation point
• Act as a subject matter expert in Payroll Operations and remittance processes. Set the standard for knowledge and shares that knowledge internally and externally
• Understands how to perform all core functions the team performs in order to guide, mentor and teach the team when needed
• Prepare process documentation and work with internal teams on process improvement projects
• Responsible for reviewing the other team members' work (Q/A) and providing feedback
• Sets the bar for maintaining clear, well-documented notes in all systems to ensure all parties across the organization can understand the status of a payroll
• Responsible for facilitating continuous employee growth and development, including training and coaching
• Collaborate with management to provide primary input on personnel matters
• Partners with the manager on establishing goals, objectives and hiring plans
• Acting as a point of escalation for the team
• Champion departmental and company-wide initiatives
• Understanding of and the ability to check calculations manually
• Evaluate gaps in payroll processing operations and compliance and provide recommendations to product and management
• Perform other duties as assigned or as the situation dictates

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service