Payroll Specialist

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, and contribute to building the infrastructure for the future of work. As a key member of our team, you will manage customer relationships, ensuring excellent service and timely payroll processing. You will handle customer inquiries, process payroll changes, and maintain accurate payments to employees and authorities. Your responsibilities include developing processes, ensuring compliance, and collaborating with colleagues to enhance team effectiveness. Deel offers a dynamic and inclusive work environment with opportunities for career growth and development. We are committed to providing fair and competitive compensation and benefits.

Requirements

• Excellent communication skills; both written and verbal
• Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
• Strong computing skills
• Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
• Demonstrable customer service skills
• Good in excel / word/PPT

Responsibilities

• Day to day management of customers; to provide excellent service
• Timely and accurate facilitating of customer payrolls
• Ownership and management of customer queries in a timely fashion
• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
• Identify improvement opportunities; people, processes, resources, etc
• Ensure all processes and procedures are followed and developed
• Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
• Ensuring customer satisfaction in line with Safeguard Pay’s vision and values
• Ensuring payments to employees/ authorities are made accurately and on time
• Front line liaison with the Country Partner network to ensure service quality and timely responses to Safeguard Pay customer questions/ queries
• Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service
• Good Knowledge of GCC countries
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely despatch and approval of client payroll
• Keying Payroll Changes – hours worked, change of address and so on
• Processing the payroll within an agreed timeframe
• Producing client payroll reports
• Sending payroll output to a customer for checking and approval
• Handling and answering customer questions/ queries within an agreed timeframe
• Ensure accurate and timely payments to employees and statutory authorities
• Increase customer satisfaction/ enhance the customer experience
• Maintain internal reporting requirements
• Develop processes and procedures for the business following customer and business requirements

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access