Remote Payroll Support Specialist

Summary

Join Wave as Payroll Support Specialist and empower small business owners by providing exceptional customer support experience primarily over email. You will learn about payroll and taxation, gain new skills, and work closely with internal teams to maintain compliance and functionality of our product.

Requirements

• Previous knowledge of payroll compliance concepts and processes
• First-hand experience with payroll and knowledge of basic accounting concepts
• Experience working with customers, preferably in a customer support or success environment - you are friendly, thorough, concise, and can deal with tough situations or deliver not-so-good news smoothly and professionally
• Outstanding communication skills - both written and verbal, and can easily dissect complex information in simple, easy-to-follow terms
• Possess a high level of empathy
• Huge focus on customer excellence - at the core of everything you do is the strong desire and will to ensure every single customer who interacts with you has a positive, smooth, unforgettable experience
• A process-oriented mindset
• A strong desire to work with customers and to gain knowledge and experience in payroll

Responsibilities

• Supporting payroll processing for Canadian and US-based businesses
• Verifying and understanding payroll tax calculations
• Liaising with software developers, and/or in an agile environment
• Connecting with Wave customers primarily through email and consistently providing a positive, empathetic, energizing customer experience so that our customers feel very well supported
• Tackling challenging, interesting payroll problems that may be resolved right away or may need to be taken offline for further investigation and resolution
• Working closely with internal teams such as Customer Support, Wave Advisors, Payroll Compliance, Payroll Developers and Tax Operations on maintaining the compliance and functionality of our product

Benefits

• Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
• We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more
• We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously
• We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!