PEO Benefits Specialist

Summary

Join Deel as a Benefits Administration Specialist and become the primary point of contact for clients, ensuring exceptional customer service. You will manage the day-to-day benefit needs of clients and their employees, conducting orientations and acting as a liaison between various parties. Responsibilities include answering benefit inquiries, coordinating with stakeholders, conducting orientations, and managing the annual open enrollment process. The ideal candidate possesses 3-5 years of PEO benefits experience, a high comfort level with PrismHR, and the ability to manage multiple priorities. While CEBS or GBA certifications are preferred, they are not mandatory. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• 3-5 years of PEO benefits experience with a client-facing focus
• High comfort level with PrismHR
• Able to manage multiple priorities in a fast-paced environment

Responsibilities

• Serve as the main point of contact for clients
• Be responsible for day-to-day benefit administration and client satisfaction
• Answer benefit-related inquiries for clients following implementation, to include troubleshooting issues, auditing changes, and providing medical insurance cards
• Coordinate with clients, brokers, and carriers to gather necessary benefit information and documentation; work directly with clients on anything outstanding, setting firm deadlines and expectations
• Conduct virtual Employee Benefit Orientation Meetings
• Own the build out and maintenance of supplemental client-facing benefit materials including but not limited to slide decks and benefit orientation/training videos
• Work closely with Benefit Implementation Managers/Specialists on Open Enrollment launch and troubleshooting of enrollment workflows
• Quality control all client set-ups for accuracy
• Assist employees with eligibility and coverage issues and questions
• Act as a liaison between the insurance carriers and employees to ensure resolution of any claim or benefit inquiries
• Lead annual open enrollment process for clients for both master and carveout plans
• Partner with the payroll department; review & confirm changes in deductions/costs from payroll to payroll
• Assist with monthly benefit reconciliation items
• Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and vendors
• Assist with all other duties and projects as assigned

Preferred Qualifications

CEBS or GBA preferred

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available