People Shared Service Coordinator, Tier 1

Summary

Join Turnitin as a HR Shared Services Specialist and provide general HR guidance to employees, manage employee data in the HRIS, process benefit enrollments, and support the onboarding cycle. You will also handle background checks, invoice approvals, time off requests, and employment verifications. Collaborate with internal teams and external vendors to ensure smooth HR operations. The role requires strong HR knowledge, excellent communication skills, and experience with HRIS systems. You will work during U.S. Eastern Time business hours. Turnitin offers a remote-centric culture and a comprehensive benefits package.

Requirements

• Minimum of 3 years of hands-on experience in HR Share Service Center experience
• Bachelor's degree in psychology, administration, engineering, systems, communication, or any other HR-related career
• Excellent written and spoken communication skills
• Strong research skills
• Good Change Management skills
• Strong understanding of HR processes, policies, and regulations

Responsibilities

• Provide general guidance to employees across the organization (Self-Service Ambassador)
• Validate the New hire and employee change requests in the HRIS
• Initiate background checks
• Review invoices and submit them for approval
• Assign time off and make adjustments to employee balances in the HRIS
• Process benefit enrollments
• Complete Employment Verifications
• Manage the employee onboarding cycle
• Work with People Business Partners and Talent team to ensure that security clearance is complete
• Escalating issues as appropriate
• Identify, propose, document, and communicate to the PSS team any potential improvement known exception
• Manage internal payroll relationships
• Manage invoice approvals
• Monitor alerts for probationary check-in and approval workflows
• Participate actively in the onboarding experience, presenting to new starters about the HRIS/benefits, etc
• Collaborate with the Benefits management company to ensure all new starters are registered for their chosen benefits and handle any change requests afterward
• Ensure all new starters in Sales have a commission scheme issued and according to Bonus Plans
• Provide change management support, produce new compensation statements and promotion letters as requested
• Provide change management support and produce new compensation statements and promotion letters
• Manage Employment Verifications
• Manage Anniversary awards and wellness reimbursement, collaborate with Payroll to ensure payments are made promptly
• Provide first-line general HR policy queries and refer escalations to the People Business Partners depending on the complexity and sensitivity
• Provide sickness pay and leave advice to Employees and support Managers in processing in collaboration with payroll & People Business Partners
• Ensure absence data is accurate on HRIS
• Provide Leave paperwork, coordinate the communication across all teams involved in the process
• Complete any third-party requests for analytics (government reporting/surveys and forms)
• Participate and support in multiple HR projects as needed
• Maintain updated all the quick guides, training materials, scripts, SOP

Preferred Qualifications

• Knowledge of MS Office and Google Docs & spreadsheets
• Experience with BambooHR, Jira ticketing system is an added advantage
• Functional Testing experience for enhancements, change requests, and general improvements
• Action-oriented mindset
• Eye for detail /Quality
• Passion for excellent customer (colleague) experience
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work by objectives independently and perform under pressure
• Good interpersonal skills / friendly and approachable
• Patient and tolerant
• Assertive

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*